{"basic": {"sex": "男", "make": [], "name": "简单简历", "email": "jdjianli@qq.com", "isAge": "1", "photo": "https://oss.flowktech.com/2025/11/23/c867dbbd6c174d54911bbf060520da7b.jpg", "place": "", "height": "", "mobile": "18888888888", "nation": "", "weight": "", "politic": "", "birthday": "2000-01-01 00:00:00", "marriage": "", "photoShow": "1", "workYears": "3-5年工作经验"}, "config": {"skin": "#333333", "fontSize": "13", "fontFamily": "EditorYaHei, sans-serif", "lineHeight": "0.7", "pageMargin": "30", "modulePadding": "20"}, "modules": [{"data": {"job": "网络客服", "city": "上海", "date": "一个月内到岗", "salary": "8000-10000元/月"}, "name": "intention", "sort": 0, "value": "求职意向", "visible": "1"}, {"data": {"grade": [], "major": "", "title": "", "school": ""}, "name": "target", "sort": 1, "value": "报考信息", "visible": "0"}, {"data": [{"uid": "3c371b79-5c1f-4900-b318-0805906350a2", "isNow": "0", "level": "本科", "major": "电子商务", "editor": "

专业成绩：GPA 3.5/4（专业前10%）

主修课程：客户关系管理、电子商务概论、市场营销学、沟通技巧、数据分析与应用、网络营销实务、服务运营管理等。

", "school": "上海理工大学", "endTime": "2022-06-30 00:00:00", "startTime": "2018-09-01 00:00:00"}], "name": "edu", "sort": 2, "value": "教育背景", "visible": "1"}, {"data": [{"job": "网络客服专员", "uid": "78ef698e-03f9-4258-9bf5-ce37241cbbcc", "name": "上海某互联网科技有限公司", "isNow": "1", "editor": "

负责处理客户线上咨询，日均响应客户问题50+，客户满意度达95%
通过电话/在线渠道解决产品咨询、订单问题及售后投诉，成功处理复杂投诉案例30+，问题解决率98%
参与公司客服话术优化与培训，协助制定《客服沟通规范》，提升团队整体服务效率
利用CRM系统记录客户信息，分析客户需求，为产品改进提供反馈

", "endTime": "2025-06-30 00:00:00", "startTime": "2022-07-01 00:00:00"}, {"job": "网络客服代表", "uid": "938e7673-8375-431a-9b9b-37e3aa48ecb7", "name": "上海电商平台有限公司", "isNow": "0", "editor": "

负责电商平台用户在线咨询，解答商品信息、订单查询、售后退换货等问题，日均处理咨询40+，客户满意度93%
处理客户投诉与纠纷，协调跨部门资源解决问题，挽回客户流失率15%
协助完成客服团队月度KPI目标，提出3项服务优化建议，被采纳后团队效率提升20%
定期分析客户反馈数据，输出《客户需求报告》，助力产品功能迭代

", "endTime": "2022-06-30 00:00:00", "startTime": "2020-07-01 00:00:00"}], "name": "work", "sort": 3, "value": "工作经验", "visible": "1"}, {"data": [], "name": "project", "sort": 4, "value": "项目经验", "visible": "0"}, {"data": [], "name": "intern", "sort": 5, "value": "实习经历", "visible": "0"}, {"data": [], "name": "campus", "sort": 6, "value": "校园经历", "visible": "0"}, {"data": {"editor": "

沟通能力：擅长倾听与表达，能精准理解客户需求，3年客服经验积累高效沟通技巧
客户服务：熟悉在线客服全流程，具备问题快速定位与解决能力，擅长危机处理与客户关系维护
软件操作：熟练使用智齿、环信等在线客服系统，掌握Excel数据统计与CRM系统操作
语言能力：普通话二级甲等，英语CET-6，能流畅进行英文客户沟通
问题解决：具备较强逻辑思维，能举一反三优化服务策略，提升团队整体效率

", "skills": [{"name": "沟通能力", "value": "95", "showDegree": "1"}, {"name": "客户服务", "value": "98", "showDegree": "1"}, {"name": "软件操作", "value": "90", "showDegree": "0"}, {"name": "语言能力", "value": "85", "showDegree": "0"}, {"name": "问题解决", "value": "90", "showDegree": "0"}]}, "name": "skill", "sort": 7, "value": "技能特长", "visible": "1"}, {"data": {"awards": ["2023年度优秀客服之星", "2022年客户满意度冠军团队成员", "2021年度优秀新人奖"], "editor": "

2023年因客户服务质量优异，获公司“优秀客服之星”称号，季度满意度评分98.5%
2022年参与优化客服流程项目，团队客户问题一次性解决率提升15%，获“客户满意度冠军”
2021年以新人身份快速适应岗位，获“优秀新人奖”，培训考核成绩TOP 5%

"}, "name": "award", "sort": 8, "value": "荣誉证书", "visible": "1"}, {"data": {"editor": "

具备3年网络客服经验，熟悉客户咨询全流程，擅长通过专业沟通提升客户体验与忠诚度
具备良好情绪管理能力，能高效处理客户投诉与复杂问题，抗压能力强
注重团队协作与经验沉淀，持续优化服务话术与问题解决方法，追求客户满意度最大化
学习能力强，能快速掌握新业务知识与工具，适应不同产品与服务场景

"}, "name": "self", "sort": 9, "value": "自我评价", "visible": "1"}, {"data": {"editor": "", "hobbies": []}, "name": "hobby", "sort": 10, "value": "兴趣爱好", "visible": "0"}, {"data": {"editor": ""}, "name": "other", "sort": 11, "value": "自定义", "visible": "0"}]}